Request Account & Data Deletion
At Xplofy, your digital sovereignty, privacy, and personal data rights are paramount. Under Section 12 of the Digital Personal Data Protection Act (DPDP Act) 2023 and the Google Play User Data & Account Deletion Policy, users have the right to request permanent deletion of their Xplofy user account and erasure of all associated personal telemetric data.
How to Submit a Deletion Request
To safeguard against unauthorized account destruction, deletion requests must be sent directly from your registered email address to our dedicated support and compliance team at:
- Recipient Email: care@xplofy.com
- Subject Line: Account Deletion Request - [Your Registered Email]
- Full Name: Your registered legal full name
- Reason for Deletion: Briefly state why you want to delete your account (feedback helps us refine the platform)
01 // Estimated Processing Timeline
SLA: 7 to 15 Business Days
Upon receipt and cryptographic authentication of your email request, account verification and complete database deletion is finalized within 7 to 15 business days. You will receive a formal confirmation receipt once all associated records have been purged.
02 // Premium Subscriptions & Refund Policy
Non-Refundable Policy Notice
If you have subscribed to any paid tier, premium service, or add-on (such as XPlus), please be advised that previously charged subscription fees and remaining active subscription periods are strictly non-refundable. Upon processing your account deletion, access to premium services will immediately terminate.
For additional details regarding billing terms, please review our official Refund and Cancellation Policy.
03 // Data Purged vs. Statutory Retention
Following verification of your request, the following data categories are irrevocably removed from Xplofy active clusters:
- Authentication & Profile Records: Full name, verified email address, Google OAuth profile identifiers, avatar assets, and Firebase auth tokens.
- Engagement & Telemetry: Custom topic preferences, bookmark history, audio listening history, and in-app search queries.
- Device Tokens: Push notification tokens and advertising ID bindings.
Statutory Compliance Exception: Anonymized payment transaction ledgers (e.g., Razorpay payment identifiers, tax invoices, GST transaction records) are retained in archived, non-operational audit vaults solely to comply with statutory taxation and anti-fraud regulations under Indian law, after which they are systematically purged.
04 // Contact & Grievance Redressal
If you have any questions or require urgent assistance regarding your account or data deletion, contact our Grievance & Support desk:
Corporate Entity: KALBHYX Private Limited
Support Email: care@xplofy.com
Corporate Tel: +91-9114-03-0037
Registered Office: 1, GA-35, Gayatri Vihar, Chandrasekharpur, Bhubaneswar - 751024, Odisha, India